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If you don't find the answer to your
question here, feel free to e-mail
us your question or call us directly at 1-866-321-SCAN (Toll
Free) or (858) 268-1252.
I
know I want my documents on a CD, but I'm not sure what format
is right for me. Can you help me?
A Scan 2 Disc document imaging specialist will be happy
to discuss your various options and help you determine which
format makes the best business sense for your needs. In general,
Acrobat portable document format (PDF) provides the simplest
and most cost-efficient format for your documents. Your files
are viewed using the free Acrobat Reader software and the
pages appear with all their original formatting, signatures,
graphics, etc. in a format that is easy to navigate. Click
here to read about the various PDF options available.
Acrobat Reader probably already resides on your computer,
or we can provide you with a free copy on your CD.
I
know I want bookmarks and hypertext links, but I need someone
to help me incorporate them in my document.
A PDF specialist can discuss with you how your document
can be bookmarked and hypertext linked to make navigation
easier.
Do
I need special software?
No special software is needed. PDF documents can be
viewed and printed using the free Acrobat Reader from Adobe.
Click on the Acrobat Reader icon below to download the latest
free version. TIFF images can be viewed using any multiple-page
image viewer, such as the one included in your standard Windows
or Macintosh Accessories.
Do
I need special hardware?
A computer with a CD-ROM drive is the only thing you
need. Our CD's can be read by Windows, Macintosh, and other
platforms.
Do
I need special training to use the document CD?
Using the document CD is as simple as a few clicks.
Navigation through electronic documents, particularly those
in PDF, is very intuitive. Many people are already familiar
with viewing PDF documents over the internet. If you prefer,
our document imaging specialists can talk you through using
your CD. Scan 2 Disc can provide a "Read Me" file
on your CD with instructions for viewing and navigating through
your documents.
What
if I upgrade to a DVD player instead of a CD player - - will
I still be able to use my document CD?
DVD players are designed to read CD's as well. Check
the manufacturer's specifications to verify that your DVD
drive will read CD's. If you prefer, we can submit your documents
on a DVD, although the DVD may not be read by standard CD
drives.
Will
I be able to use my document CD with new technology developments?
If you keep your CD or DVD player, you can continue
to access your document CD's. Support of CD's within the industry
has already been demonstrated by the very fact that CD's can
be read in DVD players. Scan 2 Disc will keep abreast of major
technology developments and will offer conversion services
as required by our customers.
What
if I want another copy of my document CD later?
Scan 2 Disc will be glad to provide additional CD copies
for a nominal charge. You can order multiple copies of your
CD at the time of scanning or at any subsequent time. Scan
2 Disc will retain a copy of your CD as a backup for five
years as our standard policy (or longer upon request).
What
if we lose the CD you provide to us?
Scan 2 Disc maintains a copy of all CD's we create
as a backup. Our standard policy is to keep the backup copy
for five years. Retention can be longer upon your request.
What
storage/media options do I have?
Scan 2 Disc stores electronic documents on CD's, DVD's
or zip disks (upon request). We recommend the use of CD's
and DVD's because they cannot be erased or altered, are non-proprietary,
and have a longer shelf life.
How
long will my CD last?
The published shelf-life of CD's is up to 100 years,
according to several sources. Both Sony Electronics and Hewlett
Packard publish their CD-R (Compact Disc Recordable) specifications
as tested "up to 100 years" archival life.
Will
you provide printed labels for my CD's and cases?
Scan 2 Disc provides custom-designed CD labels and
jewel case inserts. Design and assembly are included at no
additional charge for volume projects.
Can
you upload the image files to our server?
Yes, but this might not be as cost-effective as providing
you with CD's to be uploaded by your technician, who is already
familiar with your network system. The CD can then be used
as your backup copy in case of disaster or as your archival
copy.
What
electronic formats are used for the scanned documents?
Scan 2 Disc scans to a variety of formats available
on the market today. PDF, TIFF, JPEG, BMP, and GIF are commonly
requested formats. We recommend PDF for its added features.
TIFF is also an imaging industry standard compatible with
most document management systems.
How
can I tell what documents are on the CD?
Your documents, or the main subject document, will
be listed on the CD cover. When you access the CD, the documents
will be listed showing the names you provide for them. A copy
of the free Adobe Acrobat Reader can also be included on every
CD at your request.
Do
you offer a searchable database of my documents?
PDF normal and PDF hidden text documents will be easily
searchable by words contained within the pages. Other PDF
options include automatic bookmarks and links to other sections
of your document or to other documents on your CD. In addition,
short document information fields can be added to documents,
known as "indexing", although having your documents
indexed is slower and significantly more expensive than creating
your documents with logical file names.
Can
you convert my paper files into editable Microsoft Word®
documents?
Yes, but it is preferable to give us this request before
scanning, so we can adjust the scanning resolution accordingly
to accommodate the Optical Character Recognition (OCR). The
quality of the resulting Microsoft Word document depends on
the scanning resolution and the quality of the original paper
document.
Can you
OCR my documents?
Yes, Scan 2 Disc utilizes state-of-the-art Optical
Character Recognition (OCR) software. The software we use
yields highly accurate results. The accuracy of OCR depends
upon the quality of the original paper documents. If you would
care to mail us a sample page or two, we would be glad to
evaluate the OCR potential of your documents.
Can
I make changes or add notes to the scanned documents?
Not directly onto the CD. CD's are a read-only medium,
which protects your images from being deleted or changed.
You can annotate or otherwise edit Word documents once you
copy them to your hard drive or other read/write media. However,
only limited editing of PDF documents can be accomplished.
PDF documents can be made password-secure upon your request.
What
if my paper is damaged or bound?
Papers which are damaged, torn, or bound will not be
suitable for sheet-feed scanning and must be scanned on the
flatbed. Please provide us with information regarding the
condition of your paper documents when requesting a quote,
so we can give you a more accurate estimate of your project.
How
secure will my documents be at your site?
Your scanning project will be handled by professionals
with expertise in document imaging. You can be assured of
the careful and confidential handling of all your sensitive
documents which are kept in our secure location. We are backed
by $4,000,000 insurance, and we have never lost or misplaced
a client's file.
Will
the sensitive information on my documents remain private?
Scan 2 Disc handles highly sensitive client information
on a daily basis. We have been involved in numerous projects
for the US Navy, Army Corps of Engineers, attorneys, and other
agencies. We handle all types of private information including
W-2 forms showing social security numbers, credit information,
legal briefs, and government environmental reports.
Do
you return my documents or destroy them after creating CD's?
Both options are available. Scan 2 Disc works with
document destruction services to safely and securely shred
your documents should you choose to destroy your documents
once they are archived.
What
is the geographical location of Scan 2 Disc?
Scan 2 Disc is located in San Diego, California. We
offer free pickup and delivery within the local area. We regularly
receive shipped documents from across the nation. Please call
or write us if you would like our suggestions regarding preferred
shipping methods.
How
much do your services cost?
Pricing for scanning and PDF services is highly variable
due to the volume of documents to be scanned, the nature of
the original paper documents and the additional PDF services
requested. However, scanning is very affordable and can range
from as low as $0.08 per page for high-volume, sheet-feedable
work with variable pricing for complex services, such as PDF
bookmarks, hypertext links, and OCR. As a rule of thumb, documents
which contain numerous staple and clips will run slightly
higher in price. To make your scanning project much more affordable,
please remove staples at your office and insert colored sheets
between sections, using binder clips to hold larger sections
together securely. For a detailed estimate, fill out our Quote
Request Form or contact us directly.
Should
I buy a scanner or outsource my scanning?
Scanning in-house requires investment in software to
save your scanned images to a viewable format. You will spend
time and money for training your employee(s) on the software
and hardware usage. Many companies find outsourcing their
scanning to be more efficient. You save on the time and expense
for setting up in-house scanning. Your work is done by professionals
with expertise in document scanning and conversion. Click
here for a more detailed discussion of the benefits of
outsourcing.
What are the
advantages of outsourcing my PDF conversions?
PDF conversion requires great attention to detail,
and it can be a tedious process to create bookmarks and hypertext
links. Outsourcing your PDF work
saves time and resources, and gives you access to the knowledge
and skills of a PDF specialist.
Which PDF option
is right for me?
There are 3 basic types of PDF documents: Image Only,
Normal, and Image+Hidden Text. The differences between these
options are explained on our PDF page.
Our PDF specialists will be glad to help you choose among
your PDF options.
Contact
Us
Scan 2 Disc is your affordable
outsource scanning service bureau. We are committed to quality.
Let us assist you in determining the best imaging format for
your business. Contact
us to discuss your scanning needs.
Free
pick-up and delivery in the San Diego area,
. .
. or ship from anywhere!
If you already know which document scanning
service you require, you may e-mail
us here with details of your project, complete
the Request Form, or phone us directly:
Scan
2 Disc
Toll-Free:1-866-321-SCAN
San
Diego area: (858) 268-1252
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